Delete your DigiWorld account
Account and data deletion for the DigiWorld Android app and digiworldnew.com
You can request permanent deletion of your DigiWorld account and the personal data associated with it. You do not need the Android app installed to make this request.
Submit a deletion request
- Use the email address connected to your DigiWorld account.
- Email support@digiworldnew.com with the subject Delete my DigiWorld account.
- Include the account email address and state that you want the account and associated personal data deleted.
- Complete any reasonable identity-verification step we send to protect the account from unauthorised deletion.
If the button does not open your email app, send the request manually to support@digiworldnew.com.
Data we delete
After verifying the request, we delete or anonymise data that is not required to be retained, including:
- Your Firebase authentication account and profile details.
- Saved preferences, wishlist items, notification choices and loyalty balance.
- Account-linked feedback and support data where it is not required for an ongoing dispute, security investigation or legal obligation.
- Active account sessions and account-specific access to saved downloads.
Data we may retain
Order, payment, invoice, product-delivery and fraud-prevention records may be retained for up to seven years when required for tax, accounting, contractual, security or other legal obligations. Retained records are access-restricted and are not used for marketing after account deletion.
Timing and consequences
We aim to acknowledge requests within seven days and complete verified deletion requests within 30 days, unless a longer period is legally required. Account deletion is permanent. You will lose access to saved orders, downloads, wishlist items, DigiPoints and account preferences.
Delete selected data without deleting your account
You may also email support@digiworldnew.com to request deletion or correction of specific optional profile, wishlist, feedback or support data while keeping your account. Records required to complete orders or meet legal obligations may still be retained.
Questions
For help with this process, contact support@digiworldnew.com.